Patient Service Representative - Part Time - Kohler/Woodlake

Kohler-WoodlakeNormalmid

OtherPatient Service Representative

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Quick Summary

Overview

This position is part-time, 24-hours per week. It is part-time benefit eligible. Patient Service Representative Come work where we specialize in you! We have nearly 2,

Technical Tools

OtherPatient Service Representative

This position is part-time, 24-hours per week. It is part-time benefit eligible.

Responsibilities

~1 min read

→Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
→Obtain and confirm accurate demographic and insurance coverage information.
→Route medical inquiries, complaints & messages to appropriate parties.
→Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
→Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
→Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
→Schedule and confirm patient appointments.
→Provide accurate daily batch and/or deposits to appropriate staff for processing.

Requirements

~1 min read

High School Diploma and/or GED Required

1-3 years Experience in customer service, insurance and/or healthcare setting Preferred

Hears Whispers < 3 feet - Constantly
Hears Whispers 3-8 feet - Constantly

Color Discrimination - Constantly
Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Display proficient telephone and computer skills with clear and professional speaking abilities.
Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
Capable of effectively and positively interacting with staff members throughout the company.
Promote teamwork and provide a supportive environment throughout the organization.
Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
Able to work independently and think critically using provided information.