Customer Service Representative

Who We Are   SolutionAir Limited, is a North American manufacturer and distributor of semi-custom roof top and air handling equipment, energy recovery units (RegenCore), and data centre exhaust units (www.solutionairgroup.com).  SolutionAir Limited’s founding principles have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have led to our rapid growth.   We are a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following opportunity.      What You Can Expect   Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.   Telus Health Virtual Care - All employees and their families have free access to top medical professionals when they need advice or a second opinion. PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are.  You will enjoy free delivery of your prescriptions and vitamins straight to your home.  Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.   Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary). Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s. Personal and Professional Development - We are committed to helping you reach your potential through training and education. Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.     Customer Service Representative   The Customer Service Representative ensures customer needs are met through a range of front-facing duties, including communication via phone, email, and in person. The role focuses on project coordination, aftermarket service, and overall customer support. This position supports both new and existing customers and works collaboratively with internal teams to resolve concerns throughout the project lifecycle, while always maintaining a high level of professionalism.     The successful candidate's responsibilities will include:   Respond to customer inquiries within 24 hours, ensuring timely and effective communication Manage incoming calls and emails related to product issues, service inquiries, billing, and general concerns Gather and document relevant information to support effective issue resolution and follow-up Coordinate with internal departments including Engineering, Operations, Service, and Sales to address customer needs Provide accurate and complete information using appropriate systems and tools Resolve customer concerns by identifying root causes, determining appropriate solutions, coordinating corrective actions, and ensuring follow-up Escalate complex or unresolved issues as required Maintain detailed and accurate records of all customer interactions Share relevant information with appropriate stakeholders to support continuous improvement Provide feedback to enhance the efficiency of customer service processes Maintain up-to-date knowledge of products and services Maintain a professional, courteous, and customer-focused approach in all interactions     The ideal candidate for this position will have:   High School Diploma or equivalent required; post-secondary education in business, communications, or a related field is considered an asset. Minimum of 3 years experience in a customer service role Demonstrated commitment to delivering high-quality customer service Strong written and verbal communication skills Proven ability to build and maintain professional relationships Ability to remain composed and professional in challenging situations Strong organizational skills with the ability to manage multiple priorities Experience with project coordination and related tools is considered an asset Ability to perform effectively in a fast-paced environment Proficiency in computer systems and reporting tools     Should this excellent opportunity interest you, please submit your resume, including salary expectations.  SolutionAir Limited hires on the basis of merit and is strongly committed to equity and diversity.  We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at SolutionAir. If you require support applying online because you are a person with a disability, please contact us at HRServices@solutionairgroup.com.     We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.             #solutionair