Sr. Manager of Member Engagement

Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare's most challenging moments, our team of experts works alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes.

Everyone deserves great care. We make sure they get it.

• Establish a scalable engagement operating system with documented processes, reporting, and accountability measures.  

• Improve engagement performance, utilization, and inbound case volume through data-driven strategy and outreach optimization.  

• Build, coach, and lead a high-performing RN outreach team capable of delivering consistent member experiences across accounts.  

• Create visibility into engagement performance and translate insights into actionable recommendations for business leaders.  

Private Health Management is a remote company with employees around the United States. We’re committed to providing a thoughtful, transparent interview experience and meaningful opportunities to get to know our company, mission, and wonderful teammates through fully remote interviews. If your application is selected for interviews, you’ll hear from a member of our recruiting team to schedule next steps. Interviews will also include the hiring manager, peers, and often an executive from the department. PHM uses AI-enabled tools at certain points in the recruiting process to help identify and evaluate top talent; however, all hiring decisions are made by human reviewers. 

Have a quick question about the role? Email careers@privatehealth.com or simply apply here.