Pharmacy Patient Advocate

• →Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
• →Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
• →Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
• →Perform benefit investigations and coordination of benefits
• →Coordinating timely and accurate medication delivery with members and providers
• →Using operating systems and other tools to assist in managing medication adherence /reimbursement services
• →Directing all clinical inquiries and clinical concerns to a pharmacist
• →Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
• →Maintain patient/member confidentiality and HIPPA compliance at all times

• High school diploma or GED is required
• Georgia Registered Pharmacy Technician is required
• Bilingual – English and Spanish
• Excellent communication skills
• Basic computation skills
• Strong knowledge of medical and pharmacy terminology
• Knowledge of Microsoft Office or Google Suite
• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

• Ability to sit for a minimum of (7) hours
• Ability to lift and/or move up to 20lbs
• Ability to multitask

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com. 

ProCare Rx is an Equal Opportunity Employer.