Partner Admissions Lead

We're looking for a Partner Admissions Lead to supervise a team of Admissions Partner Specialists (APS) dedicated to one of our university partners. This is a hands-on leadership role for someone who loves developing people, knows their way around an admissions funnel, and takes pride in being the go-to expert for a partner institution.

Lead and develop your team.

You'll directly supervise the APS team supporting your assigned partner — setting daily priorities, distributing workload, and owning team performance. Through regular one-on-ones, call reviews, pipeline audits, and honest coaching conversations, you'll help every team member grow and hold the team accountable to its goals.

Own the admissions funnel.

You'll manage your partner's enrollment pipeline end-to-end, monitoring contact rates, application completions, admit-to-start conversion, and census attendance. When the numbers dip, you'll dig into the data, diagnose the barriers, and drive the coaching and operational adjustments that get things back on track.

Be the partner expert.

You'll build deep expertise in your partner institution's admissions processes, policies, systems, and people — and become the first place your team turns with questions. You'll keep documentation current, train the team on partner-specific processes, and make sure changes reach your team fast.

Represent PKH with our partner.

You'll serve as the primary admissions subject matter expert in partner-facing meetings, prioritize and escalate student issues, and advocate internally for improvements that make the student experience better.

Support what's next.

As PKH grows, you'll help validate systems and workflows for new partner launches, ensure your team is set up for success, and collaborate across Student Success, Partnership Success, Operations, and Marketing.

• Manage the day-to-day activities, priorities, and workload distribution for the APS team assigned to the partner Core Team.
• Own individual and team performance outcomes, monitoring key funnel metrics (contact rate, application completion, admit-to-start conversion, census attendance) and driving corrective action when targets are not met.
• Coach APS team members through regular one-on-ones, call reviews, pipeline audits, and performance conversations. Identify skill gaps and coordinate development plans with the Manager of Admissions Services.
• Identify at-risk students using the Risk Rating Assessment Rubric and direct APS engagement strategies accordingly.
• Review qualitative and quantitative data to recommend coaching strategies and operational adjustments that improve conversion and student progression.

• Develop and maintain deep expertise in the assigned partner institution’s admissions processes, systems, people, policies, and academic requirements.
• Develop a thorough understanding of the student journey and the admissions experience specific to the assigned partner.
• Contribute to and help maintain the internal knowledge base, ensuring documentation is current, accurate, and accessible to the APS team.
• Train APS team members on partner-specific admissions processes, providing guidance and expertise based on institutional knowledge.
• Ensure timely communication of process changes, updates, and partner feedback to APS team members.

• Represent PKH Admissions as the primary SME in partner-facing meetings, including regular admissions, financial aid, and relevant departmental sessions.
• Attend and contribute to STITCH coordination sessions, escalating student issues and providing status updates when appropriate.
• Categorize and prioritize student issues for escalation; engage the partner institution to determine resolution and communicate outcomes to the APS team.
• Identify areas for operational improvements based on APS feedback, student experience trends, and partner processes, and advocate for solutions internally.

• Validate systems, workflows, and processes outlined by the launch team for assigned new partner launches.
• Identify risks that the launch team may have missed and escalate to the Manager of Admissions Operations and Partnership Development.
• Confirm workflows and SLAs match staffing capacity and capabilities.
• Confirm APS team members can access all required systems, tools, dashboards, and notifications prior to launch.

• Monitor specific metrics and analyze data to recommend strategies that improve conversion and student progression across the Core Team.
• Ensure team compliance with FERPA, institutional data security policies, and CRM data integrity standards.
• Collaborate cross-functionally with Student Success, Partnership Success, Operations, and Marketing to ensure holistic partner and student outcomes.
• Completes other reasonable duties as assigned from time to time, to meet the ongoing needs of the Company.