Medical Information Assistant

For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

As a Medical Information Assistant, you will play a key role in supporting the efficient operation of our Medical Information function through a variety of administrative and reporting activities.

• →Provide general administrative support to Medical Information teams and management.
• →Work extensively within our Salesforce database, ensuring information is accurate, up-to-date, and well maintained.
• →Generate, review, verify, and distribute reports from Salesforce and other systems.
• →Perform data validation and quality checks to ensure accuracy and completeness of information.
• →Answer and direct incoming telephone calls professionally and efficiently.
• →Provide reception cover when required, welcoming visitors in a friendly and professional manner.
• →Support office administration activities, including mail handling, filing, archiving, and stationery management.
• →Assist with document management and record maintenance in accordance with company procedures.
• →Develop proficiency across multiple administrative task areas and provide support where required.
• →Undertake other administrative duties as assigned.

• Maintain a high standard of quality and accuracy in all aspects of work.
• Follow company Standard Operating Procedures (SOPs) and Working Instructions (WIs).
• Handle confidential and personal data in accordance with company policies and applicable data privacy regulations.
• Support compliance with company health, safety, and information security requirements.

• Previous administrative, office support, data entry, reporting, or coordination experience.
• Excellent attention to detail and commitment to accuracy.
• Strong organisational and workload prioritisation skills.
• Comfortable working with databases and managing large volumes of information.
• Good written and verbal communication skills in English.
• Strong Microsoft Office skills, particularly Excel, Outlook, and Word.
• Experience using Salesforce or another CRM/database system.
• Experience producing, checking, and validating reports.
• Experience working within a regulated, healthcare, pharmaceutical, or professional services environment.

• Completion of secondary education (high school diploma / completed secondary school education) or equivalent.
• Additional administrative, business, or office-based training would be advantageous.
• Relevant administrative experience and demonstrated attention to detail will be considered more important than formal qualifications.