Client Service Representative - Medical Administration

• →Intake of new patients and maintenance of electronic patient records
• →Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
• →First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
• →Process referrals, orders, and triage priorities as appropriate
• →Resolve customer concerns with empathy and compassion while adhering to established procedures.
• →Process client purchases and complete necessary invoicing, control accounts receivable
• →Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

• You must have 3+ years’ experience in a front-line administrative support role.
• Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
• English communication skills, situational sensitivity with patients, families, and referral sources
• Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
• Medical terminology experience/education is an asset.

Education: High School required. Post-secondary education preferred.

ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.

This is a current and available opportunity with a growing, highly reputable organization. To learn more about our company please visit our website at www.proresp.com.