Quality Manager

RosemountFull-timemid

OtherQuality Manager

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Overview

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer,

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OtherQuality Manager

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join the team as a Quality Manager!

This is an onsite role in Rosemount, MN.

The Quality Manager plays a critical role in driving customer satisfaction by building, leading, and continuously improving our Quality systems and processes. This role champions a strong culture of quality across the organization and partners with cross‑functional teams to ensure our products and operations consistently meet the highest standards of excellence.

Set and maintain Protolabs quality standards and give direction to the Quality Control team.

Ensure manufactured parts meet company acceptance criteria and customer specifications.

Monitor process performance and use data to drive continuous improvement and reduce rework/nonconformance.

Lead root cause analysis, recommend corrective actions, and coach problem‑solving teams.

Facilitate kaizen events and lead process improvement projects.

Work hands‑on in manufacturing to refine processes and improve product quality.

Train staff in Lean and quality tools (VSM, DMAIC, DFSS, Kanban, flow creation, 5S).

Establish and maintain quality assurance procedures and certifications (ISO 13485, ISO‑9001 & AS9100).

Develop and monitor QMS KPIs (e.g., corrective action closure and effectiveness).

Coordinate cross‑functionally (Sales, CS, Purchasing, Engineering, Manufacturing) to resolve customer complaints.

Support internal and external customers in visits, tours, audits and training.

Hire, develop, and mentor quality personnel.

Perform other duties as assigned.

Bachelor’s degree, or equivalent in a relevant discipline such as Industrial, Manufacturing, or Mechanical Engineering, Science, Statistics, Business or Quality Management, from an accredited college or university.

Strong experience working in manufacturing in a quality role

Multiple years experience leading cross-functional teams

Proficiency with ISO 13485, ISO 9001 and AS9100

Deep and broad understanding of Quality systems and practices and continuous improvement concepts in a manufacturing environment

Able to analyze quality and manufacturing data and solve problems using statistical techniques such as SPC or DOE

Proficiency with problem solving techniques and lean manufacturing

Ability to work in a fast-paced, team-oriented work environment

Ability to work across various functions and with various levels of the organization to drive change

Leader who is approachable and willing to accept good ideas from anywhere and anyone

Good written and oral communication skills: able to communicate complex information to all levels of the organization, and able to prepare data to be presented

CQM certification

Strong CMM experience

Experience in a Quality leadership role promoting quality and continuous improvement

Proficiency with other quality systems standards, such as ISO/TS16949

Excellent verbal communication, presentation, training and leadership skills

Experience interfacing with customers and suppliers

Proficiency in PPAP, FMEA, Cpk, Gauge R&R

Previous quality management system audit experience

Proficiency in GD&T

We offer a competitive salary and annual bonus opportunity

In addition, we offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan