Solutions Engineering Manager

We’re seeking a Solutions Engineering Manager to lead a team helping customers adopt Pulumi’s modern infrastructure platform—enabling organizations to build, deploy, and manage cloud infrastructure using the full power of software engineering.

Our Solutions  team is dedicated to partnering with the sales team and empowering our customers with innovative solutions and exceptional experience throughout their buying journey. We are seeking an experienced People Leader to lead a global team of pre-sales solution architects. This role is crucial in driving team performance, enhancing customer adoption and fostering strong partnerships with our sales team, ensuring the technical win during the sales cycle and partnering with Pulumi product teams

While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company. This role will be located remotely on the East Coast of the United States.

• Foster a collaborative and high-performing team culture that aligns with company values and goals.
• Lead, mentor, and managed a team of 6 to 10 customer facing architects, ensuring high performance and continuous professional growth.
• Conduct regular performance reviews, provide constructive feedback, and develop personalized growth plans for team members.
• Partner with the sales team to review customer opportunities and bring technical evaluations to successful conclusion.
• Work closely with architects to understand customer needs, challenges, and opportunities, ensuring tailored solutions are provided.
• Partner with Sales, Marketing, Product teams and Executive Leadership to align strategies and enhance customer experience.
• Facilitate communication and collaboration across departments to ensure cohesive customer engagement.
• Monitor and analyze team performance metrics, customer feedback, and market data to refine strategies and achieve business goals.
• Participate in the recruitment and onboarding process for new team members, ensuring a strong, skilled and diverse team.
• Promote a positive work environment that attracts and retains top talent.

• 3+ years proven experience in a leadership role, managing customer facing technical teams, solutions architects, technical support or professional services teams.
• Experience in a technical customer-facing role, including positions such as solutions engineering, consulting, or technical support. This experience encompasses addressing client needs, providing technical guidance, and ensuring successful implementation and support of technical solutions.
• Deep familiarity with core cloud-based infrastructure, application modernization, Open Source technologies, and public and/or private cloud platforms.
• Strong understanding of technology solutions, customer success, and enterprise software.
• Demonstrated ability to develop and execute strategic plans, drive results, and lead change effectively.
• Experience working with Sales, Marketing, Product and Executive teams in a dynamic, fast-paced environment. 
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly.
• Comfortable operating in ambiguous environments, with a demonstrated ability to take ownership and drive outcomes.

Pulumi is reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation.

Our flagship infrastructure as code technology is open source and our SaaS product, Pulumi Cloud, provides platform teams, secrets management, and cloud management capabilities, and more. We have pioneered leveraging AI across all of these areas with our LLM-powered Pulumi Copilot to push the boundaries of what's possible. At Pulumi, we dream big, in the pursuit of helping our customers out-innovate and win.

Founded in 2017 by industry veterans with over five decades of combined experience building developer platforms, Pulumi now has a global community of more than 350,000 members and serves over 3,250 customers. Despite our rapid growth, we're still only getting started, and are early in our mission to democratize the cloud. If you thrive in a fast-paced, high-performance, we want to work with you to accelerate Pulumi's impact.

At Pulumi, we don't just accept difference, we celebrate, support, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.