Onboarding Adviser Senior Associate 1

PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.

The Onboarding Advisor enhances the effectiveness and efficiency of the client Onboarding experience by serving as the primary liaison between different Line of Service engagement teams, their clients, and the KYC Operations team. Leveraging deep knowledge of the firm’s AML/CFT policies and Client Acceptance procedures, this role facilitates clear, timely communication, manages stakeholder expectations, streamlines the collection of KYC information, and ensures engagement teams meet all client and engagement procedural requirements.

Responsibilities include:

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  Respond effectively to all AML related queries relating to procedures, policy and respective systems for KYC.

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  To communicate with engagement teams to keep them updated with onboarding status, escalating any issues early and proactively solving problems for these teams.

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  Guide clients and engagement teams throughout the KYC process to obtain all the necessary documentation needed to satisfy the AML requirements and to pass this information to KYC Operations teams

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  To act as a conduit between the KYC Operations Team and the client/engagement teams to ensure correct interpretation of the KYC requirements and to simplify the requests which are made of the administrators/clients.

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  Demonstrate quality and technical expertise by acting as the first point of contact for the KYC Operations team for queries and/or additional outreach on a KYC profile to ensure outreach is only conducted if needed - leveraging existing data and local industry knowledge.

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  Take ownership for charging all time spent on onboarding work to relevant WBS codes to provide relevant and accurate management information regarding the onboarding process. It is expected that this role will be chargeable.

This role reports to:

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  Client Onboarding Manager

There are no direct reports into this role.

• AML certificate / other similar relevant qualifications could be beneficial

Some travel may be required from time to time.

• Understanding of KYC, financial regulatory environment and AML risk implications

• Understanding of legal structures of various client types

• Experience in managing client relationships / client risk / AML or KYC roles

• Ability to build strong relationships with diverse teams

• Confident in escalating issues when necessary

• Ability to work to KPIs and be accountable for output

• Knowledge of compliance monitoring processes

• Knowledge of quality standards and expectations and implementation of these in their daily role

• Understanding of client structures and regulatory needs

• Experience with complex regulatory conditions

• Strong communicator with the ability to work as part of the client facing team.

• Being able to influence change in processes and be proactive in finding solutions where requirements are unclear.

• Ability to think digitally about problems and suggest solutions using technology to drive efficiencies.

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional.

The PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business. https://www.pwc.co.uk/diversity