Senior Manager to Strategy&, FS Consulting (Banking Digital Transformation)

• Lead business transformation projects for banks and financial institutions across retail, SME, corporate, and digital banking.
• Support clients in defining target operating models, transformation priorities, business cases, and implementation roadmaps.
• Assess current-state business processes, service models, and organizational setup; identify improvement opportunities and define target-state solutions.
• Advise clients on strategic initiatives related to business growth, customer experience, operational efficiency, and channel transformation.

• Lead redesign of key banking processes, including onboarding, lending, servicing, sales, collections, and customer support.
• Define business requirements, process frameworks, customer journeys, and business capability needs for transformation programs.
• Identify operational bottlenecks and process inefficiencies; develop practical and value-driven recommendations.
• Ensure alignment between transformation objectives, business requirements, and delivery scope.

• Support development and enhancement of banking products, service propositions, and channel strategies.
• Contribute to customer journey transformation across branch, contact center, remote, and digital channels.
• Help clients define business requirements for CRM-enabled sales and service, digital onboarding, customer servicing, and data-driven engagement.
• Analyze market practices, client needs, and customer expectations to shape relevant business recommendations.

• Translate business needs into clear functional requirements and high-level solution implications.
• Work with business and technology teams to support implementation planning and ensure business alignment of enabling solutions.
• Contribute business input into initiatives involving core banking systems, CRM, digital channels, AI, and data platforms.
• Support transformation programs where technology is an enabler, while maintaining a primary focus on business value and business outcomes.

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• Manage complex workstreams or full engagements with senior stakeholders across client organizations.
• Facilitate workshops, working sessions, and steering discussions with client leadership.
• Oversee the quality of project deliverables and ensure timely, high-standard execution.
• Lead and develop consulting teams, providing coaching, guidance, and performance oversight.

• Support business development activities, including proposals, client presentations, RFP/RFI responses, and commercial discussions.
• Build and maintain strong relationships with senior stakeholders across banking and financial services clients.
• Identify opportunities for follow-on work in business transformation, process optimization, customer experience, and digital enablement.
• Contribute to internal knowledge development and thought leadership in banking transformation.

• 10+ years of experience in consulting, banking, or financial services.
• Project management (at least 5 years of experience or 3 successfully completed project – inhouse or managed services)
• Strong track record in banking digital transformation, process redesign, operating model improvement, product development, or strategic change initiatives.
• Proven experience in at least two of the following areas:
  • Business transformation in retail, SME, or corporate banking
  • Process optimization or customer journey redesign in financial services
  • Business requirements definition for banking transformation programs
• Strong understanding of banking products, customer journeys, service models, and front-to-back banking processes.
• Experience working with senior business stakeholders and managing transformation initiatives in complex environments.
• Ability to structure business problems, define practical solutions, and translate strategic objectives into implementation priorities.
• Good understanding of banking systems landscape from a business perspective, including core banking, CRM, digital channels, and data platforms.
• Strong leadership, communication, facilitation, and presentation skills.
• Experience managing teams and delivering complex consulting engagements.
• Fluency in Russian, Kazakh, and English (at least B1–B2).

• Bachelor’s or Master’s degree in Business, Finance, Economics, Management, Information Systems, or a related field. MBA as an advantage.
• 10+ years of relevant professional experience in consulting, banking, or financial services.
• Experience leading business transformation programs and managing senior client stakeholders.
• Fluency in Russian, Kazakh, and English (at least B1–B2).

• Banking Digital Transformation
• Operating Model Design
• Business Architecture
• Process Optimization
• Customer Journey Design
• Product Development
• Business Requirements Definition
• Functional Requirements
• Retail / SME / Corporate Banking
• Digital Banking Channels
• CRM, Core banking systems
• Stakeholder Management
• Team Leadership
• Analytical Skills
• Communication Skills

• Experience in large-scale transformation programs in banking or financial services.
• Background in strategy, customer journey, operating model, or process transformation projects.
• Familiarity with banking platforms such as core banking systems, CRM platforms, digital banking solutions, workflow tools, or data solutions.
• Experience with platforms such as Temenos, Diasoft, NeoFlex, Colvir, FLEXCUBE, or similar.
• Background in management consulting / Big Four or in banking/FS industry.