Technical Operations Manager

Greece·Athensmid

OtherTechnical Operations Manager

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Overview

Job Description & Summary We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms,

Technical Tools

OtherTechnical Operations Manager

We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.

In this dynamic environment, we are looking for a technically accomplished and hands-on Technical Operations Manager to join our Tech & Data team in Athens.

You will lead the technical operation and production support of business-critical applications, integrations and infrastructure. This role requires someone who can understand how systems work end to end, investigate complex incidents, challenge technical teams constructively and guide the support team toward effective, sustainable solutions.

Although you will manage people and operational priorities, this is not a purely service-management position. You will remain close to the technology, acting as a senior technical escalation point and contributing directly to troubleshooting, architecture discussions, operational readiness and platform improvement.

Take technical ownership of the stability, availability and operational performance of business-critical applications and platforms

Act as the senior escalation point for complex production incidents across applications, integrations, databases, cloud services and infrastructure

Lead hands-on technical investigations using logs, monitoring data, SQL queries, API tools and system diagnostics

Coordinate root-cause analysis and drive permanent technical fixes rather than temporary workarounds

Understand application architecture and dependencies across front-end, back-end, database, integration and infrastructure layers

Troubleshoot API, authentication, connectivity and system-to-system integration issues

Work closely with software engineers, DevOps, infrastructure, security and architecture teams to resolve complex problems

Assess the operational readiness, supportability and resilience of new solutions before production release

Review monitoring coverage, alerting logic, dashboards and technical support procedures

Identify opportunities for automation using scripting, tooling and workflow improvements

Contribute to infrastructure, cloud, identity, security and deployment discussions where these affect production operations

Lead and develop the Applications Technical Support team, strengthening its technical troubleshooting capabilities

Manage major incidents and communicate their technical impact, resolution path and associated risks clearly

Monitor SLAs and operational KPIs as indicators of technical performance, not as the primary focus of the role

Requirements

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Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.

What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means:

Your work-life balance supported by a hybrid working model

Your creativity sparked in collaborative office spaces

Your career growing through local and global opportunities

Your development advanced with continuous learning and certifications

Your well-being cared for with extra leave days and wellness initiatives

Your perspective valued in an inclusive team where your impact matters

Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high—and together we surpass them. We redefine possibilities for our clients and communities.

Our circle of connection matters—it's at the heart of what we do. Click here (PwC life)

All applicants will be acknowledged and treated in the strictest confidentiality.