Head of Solutions

• Series B, $51M raised

• Backed by a16z, BCV, General Catalyst, Y Combinator

• 100+ employees

• Offices in San Francisco and NYC (London coming soon!)

We’re hiring our first dedicated Solutions leader.

This person will own the technical customer journey end-to-end: from pre-sales solution design to implementation, deployment, and long-term customer success. You’ll build the function, define the playbooks, and set the standard for how technical customer-facing work gets done at our company.

This is a player-coach role. We’re looking for someone who can personally lead strategic deployments, run complex customer engagements, and build the systems, processes, and team that allow us to scale.

• →

  Built or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company.

• →

  Personally ran demos, implementations, integrations, migrations, or deployments before becoming a manager.

• →

  Hired and developed customer-facing technical talent rather than inheriting an existing organization.

• →

  Built processes and playbooks that allowed a team to scale.

• →

  Thrived in ambiguous environments where the right answer did not already exist.

• Define and own the operating model for Solutions.

• Build the playbooks, processes, and tooling that allow us to scale customer deployments.

• Establish clear ownership and interfaces across Sales Engineering, Implementation, Forward Deployed Engineering, and Professional Services.

• Create repeatable systems that reduce deployment time while improving customer outcomes.

• Personally lead high-impact customer engagements, implementations, and technical escalations.

• Establish the gold standard for customer communication, project management, and technical execution.

• Turn your own best practices into repeatable playbooks for the team.

• Be the leader who can jump into any customer situation and help move it forward.

• Recruit, hire, and develop world-class Solutions talent.

• Coach Sales Engineers, Implementation Engineers, and Forward Deployed/Solutions Engineers.

• Create clear career paths and performance expectations across the function.

• Scale the organization without sacrificing quality.

• Partner closely with Sales, Product, Engineering, and Customer Success.

• Bring customer feedback directly into product and engineering discussions.

• Help shape how the company approaches deployments, integrations, and technical partnerships.

• Act as the connective tissue between customers and internal teams.

• You want to manage people more than you want to do the work.

• You prefer operating within established processes rather than creating them.

• You are looking for a narrowly defined function with clear boundaries.

• You want to apply the same playbook you’ve used before without adapting it to a new category.

• You prefer remote or hybrid work. This role is based in San Francisco alongside the rest of the Solutions team.

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 100+ and growing!