Quadlock1mo ago

Sales Administration Lead

Melbourne · MelbourneFull-Timelead

OtherSales Administration

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Quick Summary

Overview

About Quad Lock 🚀 Quad Lock is one of Australia’s fastest-growing companies and a certified Great Place to Work. Based in Melbourne,

Technical Tools

OtherSales Administration

About Quad Lock 🚀

Quad Lock is one of Australia’s fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a range of Lifestyle options. To date, millions of Quad Lock products have been shipped to over 100 countries and sales continue to grow worldwide at a rapid pace.

About our People 👥

At Quad Lock not only do we work hard and love what we do, we are also a great bunch of people with a diverse range of interests. We have keen cyclists and motorbike riders, runners and car enthusiasts (of course). But did you know we also have movie buffs, musicians and entrepreneurs, but most importantly we’re all super proud to be part of the Quad Lock team.

About the Role 🤔

We’re looking for a Sales Administration Lead to take ownership of our sales administration function and ensure seamless execution across our B2B sales activities. This is a hands-on role, responsible for driving process excellence, system effectiveness, and accountability across our Global Sales team.

You’ll sit at the centre of our sales execution, working across NetSuite, Shopify, Monday.com and EDI platforms, and partnering closely with Sales, Finance, Operations, Supply Chain, and Trade Marketing. This role will be perfect for a fast learner who can quickly build system expertise, apply strong logic and problem-solving skills, and confidently navigate cross-functional challenges.

Please note: Given our global customer base, this role may occasionally require flexibility to work outside standard hours to support international teams or key partners.

#LI-CG1

Own and improve sales administration processes to ensure accuracy, efficiency, and scalability

Lead and develop one Sales Administrator, setting clear priorities, workflows, and performance expectations

Act as the go-to expert across sales systems, maintaining data integrity and driving system improvements

Drive accountability across the Global Sales team for process adherence and timely execution

Oversee end-to-end B2B order management across NetSuite, Shopify, and EDI platforms

Manage complex order scenarios, resolving issues across pricing, inventory availability, fulfilment, and system workflows

Partner with Finance on payment follow-ups, credit management, rebates, and commission processes

Ensure clear, consistent communication with customers and internal stakeholders

Act as a key point of coordination between Sales, Finance, Operations, and Supply Chain

Identify root causes of operational issues and implement practical, scalable solutions

Coordinate forecast collection and consolidation from Global Sales teams for new product launches

Work with Trade Marketing to assist in the preparation and distribution of go-to-market materials

Oversee onboarding of new B2B customers, including EDI setup where required and provide ongoing operational support to distributors, resellers, and key partners

Manage post-sales processes including returns, warranties, and issue resolution

Maintain high-quality data across CRM, ERP, and EDI systems

Generate and refine reporting on sales performance, order flow, and forecasts

Identify opportunities to reduce manual work and improve efficiency, including through the use of AI and automation

Core Experience

Experience in Sales Administration, Order Management, or similar within a B2B environment

Strong systems capability, with experience using platforms such as NetSuite, Shopify, Monday.com, and/or EDI solutions

Advanced proficiency in Excel and/or Google Sheets, with the ability to interpret data effectively

Experience improving processes and driving efficiencies within a sales support function

Openness to adopting AI tools and automation to improve workflows and efficiency

Strong communication skills, with the ability to work effectively with the global sales team and cross-functional stakeholders

Customer-focused approach with strong attention to detail