Customer Service Representative with French (TEMP/FTC)

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.

Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.

You don’t need to come from a chemicals or manufacturing background — we’re open to candidates from other sectors such as logistics, FMCG, or similar industries.

• Communicating with customers and colleagues across different countries.
• Processing and managing customer orders.
• Providing updates on order status, shipments, and deliveries.
• Working closely with Supply Chain, Logistics, Production, and Sales teams.
• Supporting quotation requests and customer enquiries.
• Maintaining accurate customer records and documentation.

We're looking for an experienced, customer-focused professional who thrives in a fast-paced international environment and enjoys working across the Supply Chain.

• At least 5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
• Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
• Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams.
• Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.

• Strong communication skills in French and English (written and spoken) are essential.
• Proficiency in Microsoft Office applications: Outlook, Excel, and Word.
• Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
• Solid understanding of customer service processes within a supply chain and logistics environment.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

• A customer-first mindset and a passion for delivering exceptional service.
• Strong problem-solving and decision-making skills.
• Ability to build effective relationships with customers and internal stakeholders.
• Excellent organizational and time-management skills.
• A proactive approach and the ability to work independently while collaborating effectively across teams.
• Adaptability, resilience, and a continuous improvement mindset.
• A commitment to safety, quality, and integrity.

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

EEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions.