Quenchwater1d ago

New

USD 60000–70000/yr

Scheduling Supervisor

United States·King of PrussiaFull-Timemid

OtherSupervisor

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Quick Summary

Requirements Summary

Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week Skills & Competencies Strong problem-solving skills with the ability to stay composed and make sound decision

Technical Tools

OtherSupervisor

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Position Summary

The Scheduling Supervisor leads a team of 8–12 Scheduling Representatives, overseeing the daily management of all scheduling activity. This role ensures work orders are scheduled within SLA and routed efficiently to maximize technician productivity.

The Supervisor is accountable for daily operational excellence, consistent coaching and development of their team, and driving measurable improvement in scheduling performance. They partner cross-functionally with Customer Care and our Field Service teams to resolve issues, improve processes, and strengthen overall operational efficiency and service delivery.

WHAT SUCCESS LOOKS LIKE

Within the first 90 days, a successful Supervisor will:

Build rapport and trust with their team through consistent 1:1s, clear expectations, and transparent feedback

Achieve or maintain team KPIs related to scheduling performance, including SLA adherence, missed appointments, and work order management

Identify underperforming markets and develop targeted action plans for improvement

Demonstrate measurable gains in scheduling efficiency and a reduction in service-impacting issues

Reduce escalations by proactively identifying and closing skill gaps within the team

Partner with peers and leadership to contribute to at least one process improvement initiative

Establish a consistent cadence of documented 1:1s to track coaching and development progress

RESPONSIBILITIES

Supervise, mentor, and develop a team of 8–12 Scheduling Representatives

Deliver regular coaching, review scorecards, conduct performance reviews, and support individual development plans

Act as subject matter expert to support process and system improvements

Participate in special projects as needed to improve customer experience

Balance workload distribution based on volume, capacity, priority work orders, and shifting business priorities

Serve as the first point of escalation for customer and employee issues, ensuring fast and effective resolution

Track key scheduling KPIs including SLA adherence, missed appointments, and work order aging

Reinforce the daily Scheduler Checklist to drive consistency and enforce SOPs

Identify training needs and process gaps; conduct audits of scheduling quality and accuracy

Participate in FSM/Scheduler daily calls as needed to support market performance

Reinforce accountability through consistent feedback and follow-up

Interpret performance reports to identify trends, coach to gaps, and recognize top performers

Manage daily administrative functions including attendance tracking, scheduling oversight, and case queue management

Ensure team compliance with company policies, procedures, and applicable regulations

Review and act on missed appointments, aging work orders, and rescheduling trends throughout the day

Ensure schedules are optimized for technician efficiency and meet customer commitments

Proactively flag and communicate operational risks to leadership and cross-functional partners

Identify opportunities to improve scheduling efficiency, reduce reschedules, and streamline workflows

Support updates to SOPs, routing logic, and scheduling guidelines
Conduct reporting, audits, and operational reviews as needed

REQUIREMENTS

3+ years of experience in scheduling, logistics, field service coordination, or operations leadership

Demonstrated track record of coaching teams to achieve KPI targets

Experience delivering performance feedback and conducting formal performance conversations
Hybrid work model: Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week