Project Manager, Enterprise Merchandise

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

As Project Manager- Enterprise Merchandise, you will be responsible for supporting Account Executives during the sales process by managing order-to-delivery for their clients. Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience. 

Your roles and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s). 

Performance Expectations

• Partnership: proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks. 
• Accuracy: detail-oriented and upholds client expectations throughout the entire process. 
• Urgency: replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint.
• Customer Support: accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion.

Responsibilities

• During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders.  
• Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals. 
• Track project updates in our B2B operations tracker and share updates with clients. 
• Communicate with an Account Executive as needed. 
• Additional Client Support: 
• Assist clients with sample returns
• Assist with shipping and tracking of samples and complete orders. 
• Troubleshoot any missing or lost items. 
• Answer product and inventory questions as needed. 
• Field requests to expedite samples when possible. 

Qualifications:

• Must have knowledge of Google Sheets. Preferred experience with a CRM (we use HubSpot). 
• Self-starter who is comfortable working in a fast-paced environment with few policies and procedures. 
• Must be extremely detail-oriented and operate with a sense of urgency. 
• Customer service oriented and customer obsessed. 
• Takes initiative to reply to customers with urgency. 

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.