Technical Writer

Let’s Talk about You: 

We’re looking for an experienced Technical Writer to join the Product Technical Enablement team within our Engineering organization. In this role, you will work closely with engineers, product managers, architects, and QA teams in a fast‑paced agile environment to deliver content that helps customers use our products with confidence. You’ll break down complex technical concepts and transform them into clear, accurate, and user‑centric documentation that supports a wide range of personas. This role is ideal for a writer who is technically curious, detail‑driven, and passionate about helping users understand how enterprise software works.

The PTE (Product Technical Enablement) team is globally distributed. We are technical writers and instructional designers who create documentation and eLearning to support our product portfolio. We are passionate about learning new software and sharing that knowledge with others. We are driven by finding new ways to develop the right content people need to use the products, services, and solutions we help to build. We are motivated as members of a global group of like-minded people who share these interests.

Let’s Talk about who we are looking for:

We are looking for a highly motivated technical writer who will take end-to-end responsibility for some of our product areas. 

• Own end‑to‑end documentation delivery for assigned product areas, ensuring content is accurate, complete, consistent, and delivered on schedule. 
• Partner closely with cross‑functional stakeholders, including Product Management, Engineering, QA, Architecture, UX and Support - to gather information, validate accuracy, and deeply understand product/feature capabilities. 
• Lead the full content development lifecycle, including scoping, analysis, information architecture, drafting, technical validation, editing, and publication. 
• Stay tightly aligned with feature and release development, proactively identifying documentation scope, risks, and dependencies. 
• Actively use AI-assisted tools throughout the documentation authoring lifecycle to accelerate content creation, improve quality, and increase efficiency. 
• Drive continuous improvement in documentation quality, focusing on clarity, structure, usability, searchability, and customer value based on feedback and data. 
• Contribute to cross‑team initiatives that enhance documentation tooling, templates, workflows, automation, and publishing processes. 
• Coordinate and facilitate technical and editorial reviews with subject matter experts, ensuring timely feedback and issue resolution. 
• Monitor and report project progress, escalating risks, blockers, or resource constraints to management as needed. 
• Create in app guidance using Pendo to onboard new users to our products and enable them on the latest features. 
• Respond to content update requests related to defects, customer feedback, and root‑cause analysis, ensuring documentation remains accurate and current. 
• Review and contribute to user interface text, collaborating with UX and Development teams to improve clarity, terminology, and user guidance across the product. 

Required Qualifications

• 4+ years of technical writing experience in a large software company, SaaS, or enterprise technology environment. 
• Proficiency with industry standard documentation tools and source control, specifically MadCap Flare and GitHub. 
• Strong experience working in Agile/Scrum environments, collaborating with PM, Dev, QA, and UX teams. 
• Demonstrated experience with structured authoring (e.g., topic-based writing) and reusable content strategy.
• Knowledge and experience using AI tools to assist during the content authoring lifecycle. 
• Expertise applying style guides, terminology standards, and accessibility guidelines (WCAG or similar). 
• Experience reviewing UI text and collaborating on UX writing, aligning terminology, and improving user guidance.
• Detail‑oriented mindset, with a strong focus on accuracy and technical precision.
• Self-motivated and proactive, with strong organizational and time management skills.  
• Customer‑centric approach, always considering usability and clarity from the end‑user perspective. 
• Excellent communication, collaboration, and stakeholder-management skills. 

• Experience working with global or distributed teams, including navigating multiple time zones and asynchronous collaboration. 
• Experience leading documentation efforts for large features or cross‑product initiatives. 
• Experience documenting complex SaaS, cloud, or enterprise solutions, including configuration, workflows, and admin features. 
• Experience using JIRA to manage your work.
• Experience using Pendo to create in-app guidance.
• Knowledge and experience using topic-based writing methodology. 
• Experience documenting APIs.