Customer Success Lead

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

• Position: Customer Success Manager

• Location: US Remote

• Experience: 5+ years in Customer Success, Support, or Sales

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  Act as the primary point of contact for customers, ensuring their satisfaction and success

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  Guide new customers through the onboarding process, ensuring effective product usage

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  Identify and execute upsell and cross-sell opportunities that align with customer needs

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  Track and manage customer renewals to maintain and grow our customer base

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  Gather and analyze customer feedback to improve our services and identify growth opportunities

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  Collaborate with sales and product teams to enhance the customer experience

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  Willing to travel and participate in system installations.

• Proven experience in Customer Success, Support, or Sales roles

• Strong communication and relationship-building skills

• Analytical mindset with the ability to identify upsell opportunities

• High emotional intelligence and empathy

• Proficiency with CRM software and willingness to learn new systems

• Passion for technology and interest in the supply chain/fulfillment industry