Accounts Receivable Specialist (Collections)

Raymond West is looking for an assertive Accounts Receivable Specialist to join our team! This role establishes professional working relationships with customers to facilitate timely resolution of past due account balances. Notifies or locates customers with delinquent accounts

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.   

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service. 

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

• Contact customers by telephone or e-mail and determine the reason for past due payment
• Work from Billtrust platform to reduce past due balances
• Reviews Billtrust to ascertain the status of collections and outstanding balances.
• Records information about the financial status of customers and status of collection efforts.
• Review the status of delinquent accounts and initiates collection action by contacting each account according to due date.
• Communicate immediately any credit risks or bad debt information to manager upon discovery
• Ensure unapplied credits are identified on a timely basis and are cleared against outstanding receivable balances as deemed appropriate by customer.
• Record information about financial status of customers and status of collection efforts
• Initiates appropriate follow-up action on mail returned as undeliverable.
• Participate in Account Past Due Meetings and report status of all delinquent accounts assigned.
• Process Credit Card transactions.
• Perform other specific duties and projects as assigned by Manager.
• Make customers follow up calls and create a schedule to follow up on past due accounts as designated by the Billtrust platform.
• Send customer required statements to customers and maintain account status.
• Responsible for working through all assigned accounts utilizing company accounting system, Billtrust
• Required to notify manager of any customer disputes within 24 hours and work towards resolving issue the internal company process.
• Responsible for handling customer calls and assisting customers with collection questions,
• Enter customer information into the company database and follow department collection process