District Service Manager

• →Supervise staff in an assigned area to include planning and assigning projects/tasks to staff, making hiring, separation, and disciplinary recommendations, and conducting performance evaluations.
• →Ensure staff development and coordinate training programs for new staff and identify training needs for current staff.
• →Provide leadership for assigned staff.
• →Manage employee’s timecard utilizing the company’s Time and Attendance system.
• →Manage the operational activities within the IT Department.
• →Develop, organize, implement, and oversee programs, policies, and procedures.
• →Ensure achievement of IT Department goals
• →Render decisions with respect to key department issues impacting overall service and performance.
• →Provide input to senior leadership for annual budgets.
• →Direct and prepare reports for IT Department’s Senior leadership.
• →Participate in Company or Department projects. 
• →Ensure employees and team are following all Company Policies
• →Works closely with other departments and communicate with all levels of employees, customers, and Manufacturers both verbally and in writing.
• →Demonstrates drive and initiative.
• →Maintains a professional attitude in all matters.
• →Correspond with Vendors and respond to inquiries in a timely manner.
• →Must be able to manage time efficiently.
• →Manage and direct service operations to grow the service business in volume and profitability in accordance with established business goals and objectives.
• →Develop positive, long-term relationships with customer base and seek to capitalize on repeat business, and customer retention.
• →Manage operating costs and constantly seek ways to improve operating methods, safe operations, procedures, and results.
• →Maintain control of the WIP/ADP Timecards/Paperless work orders (NFW), and consistently oversee internal and external revenues.
• →Monitor and document response time and first-time completion, and quality of work of each team member including safety planning and enforcement.
• →Assist the Customer Care Managers and Technicians with accurate quoting.
• →Work with Parts Department for continual improvement.
• →Spend most of the working day in the field directly training, educating, and scheduling Team Leaders, Field Technicians and Apprentice Technicians to ensure proficiency of field service.
• →Maintain compliance with manufacturers and Cal OSHA requirements.
• →Assist CFPM account control and monitor renewal approval as well as continually plan and schedule Scheduled Maintenance to ensure timely completion through the Fleet Analytics group.
• →Direct customer interface, care, and resolution of Service issues
• →Capable of making sound decisions
• →Develop sound procedures for consistency throughout department, and continually carry the Service Vision to the team.
• →Prepare annual and monthly financials and budgets for executive management approval.
• →Establish operational procedures for Service Department for management approval.
• →Attend job fairs at local trade schools and colleges.
• →Interview apprentice and experienced technician candidates.

• Excellent Management skills
• Excellent Written and verbal communication skills
• Excellent Organizational Time Management skills
• Must be able to perform duties under minimal supervision. 
• Proficient in Microsoft office Suite and similar software 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Keep abreast of the latest technology, especially as it may relate to a more effective service operation.
• Able to plan, organize, lead, and control the assigned service department activities.
  Must be willing to work out of town as needs dictate.
• Must have the ability to communicate and interface effectively with employees, customers, vendors, and management team.
• Ability to be persuasive and provide leadership to subordinates.
• Strong interpersonal skills.
• Strong analytical and reasoning abilities.
• Strong leadership ability and presentation skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to work with Microsoft Outlook, Word, Excel, Power Point and Enterprise Resource Planning System.
• Possess current, valid unrestricted Class C driver license with no more than allowable number of points as determined by insurance company.

• High school diploma
• Highly preferred: 5 years related industry experience to include supervisory duties, training, or customer service; or equivalent combination of education and experience.

• 50% (20 hours a week) local Travel- Required to visit customers and Field Technicians
• Must be able to be insured by Raymond West.

• Position is Sedentary and desk bound.
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds. 

• The salary range for this position is $80,000 - $150,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.