Clinical Service Representative I-New Patient Referral Team-Department of Neurosurgery

Clinical Service Representative I

Position is responsible for answering intake/referral phone line and routing patient’s calls to the correct
team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or
referring physicians with appointment dates and times, or to obtain additional or corrected information.
Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate,
legible and complete phone message.

Retrieves and distributes fax information sent from patients and referring physicians. Reviews
in-house referrals sent through EPIC, including verifying that requests are complete, and requests further
information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is a new
patient and not a return.

Assists with generating medical record numbers for new patients. Assists other team members by
calling insurance carriers or using on-line services to verify patient’s medical insurance including dates of
service, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary care
physician) an authorization number or contacts insurance carrier to obtain.

Responsible for filing pending referrals in alpha sequence.

$15.80-$19.68

• Customer service experience
• Knowledgeable of phone etiquette
• Epic experience
• Knowledge of medical terminology
• Solid organization skills

Application must be submitted by 11:55 p.m. (ET) of the posting end date.