Enrollment Coach

Key Responsibilities:
40% - Enrollment Counseling:
Assist prospective students and applicants in understanding academic programs (Career Exploration), admission requirements, and financial aid options.
Provide one-on-one guidance to help students navigate the enrollment process and address any concerns or challenges.
Host enrollment and recruitment-related workshops for prospects and applicants

40% -Enrollment Support:
Collaborate with the admissions, financial aid, and student finance teams to streamline application processes and ensure the accuracy of submitted documents. The goal is to have the student complete all related enrollment processes (apply, register, and pay for classes).
Track and follow up on application statuses, providing timely updates to students.

15% - Data Management:
Maintain accurate records of student interactions, ensuring confidentiality and compliance with data protection regulations.
Report and monitor student progress through the enrollment process
Utilize data analytics to identify trends and areas for improvement in the enrollment process.
Provide event support to any enrollment or recruitment-related events on and off campus.

5% Other Duties

Perform any other duties the supervisor assigns to ensure the smooth operation of the team and organization.
Participate in continuous professional development and job-related training.

Some after-hour and weekend work is expected.

• Bilingual, Spanish preferred
• 3-5 years of Student Affairs experience
• Possess Customer Service experience

• Minimum 1-year experience in student services, enrollment management, or related roles.
• Strong interpersonal and communication skills.
• Knowledge of higher education policies, procedures, and admissions requirements.
• Ability to work collaboratively in a diverse and fast-paced environment.