Automation Engineer I

Redwood Credit Union is seeking an Automation Engineer, who will design, build, and scale AI-powered automation systems that embed intelligence directly into enterprise workflows. Which includes applying large language models (LLMs), machine learning services, and applied AI techniques to automate complex decisions, interpret unstructured data, and augment human judgment improving operational efficiency, reducing risk, and enhancing both Member and team member experiences. This role is explicitly AI-first, rather than treating AI as an enhancement to traditional RPA, you will architect automation where intelligence is a core capability, using AI to reason, classify, extract insight, and drive outcomes across end-to-end processes.

 

This is an ideal role for an engineer who enjoys hands-on development, cross-functional collaboration, and platform enablement building reusable AI patterns, scalable automation frameworks, and best practices that allow teams to operationalize AI safely and effectively across the enterprise.

 

o Build and maintain automations using appropriate tools and patterns (RPA, workflow, API-based orchestration, event-driven automation).

o Develop AI-assisted automations (e.g., document understanding, classification, summarization, intelligent routing, and knowledge search) with robust evaluation and monitoring.

o Integrate automations with enterprise systems (e.g., CRM, service management, document management, data platforms) using secure APIs and service accounts.

o Implement guardrails for secure and responsible AI usage (data handling, access control, logging, redaction, and human-in-the-loop controls).

o Define and measure automation outcomes (cycle time reduction, error rate reduction, SLA improvement, cost avoidance, customer/team satisfaction).

o Build observability: telemetry, dashboards, alerting, and runbooks for automation health and performance.

o Establish CI/CD and release practices for automation workflows (version control, testing, approvals, rollback).

o Troubleshoot and resolve issues; perform root-cause analysis; drive continuous improvement.

o Support production releases and participate in change management processes.

o  Facilitate discovery workshops to identify high-value automation opportunities and document requirements

o Partner with Risk/Compliance and InfoSec to ensure automations meet auditability, privacy, and security requirements.

o Assist with AI pilot programs and proof of concept initiatives, including testing and user feedback.

o Contribute to an automation center-of-excellence approach: intake, prioritization, standards, documentation, and training.

 

 

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

 

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.