Defense Agencies Initiative Help Desk - All levels (Future Opportunity)

United States·San DiegoFull-Timemid

OtherHelp Desk

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Overview

Redwood Strategy Group (RSG) is a minority owned,

Technical Tools

OtherHelp Desk

Redwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations. At RSG, we are committed to our company foundation - our employees. The minute you start working here, you become an integral part of our team, our future, and you will play a key role in the continued growth of our company.

Innovative Solutions. Cultivated Talent. Accelerative Success.

DIRECT DAI EXPERIENCE REQUIRED. MUST BE USA CITIZEN

Redwood Strategy Group (RSG) is seeking motivated and adaptable professionals to join our ERP Help Desk support team across multiple experience levels, including Associate, Mid-Level, and Senior Analysts.

These roles provide functional and technical support to enterprise resource planning (ERP) system users within a fast-paced operational and Department of Defense (DoD) financial management environment. Candidates should possess strong analytical skills, effective communication abilities, and the ability to support a broad range of financial and system-related processes.

Ideal candidates will have experience supporting DoD financial management operations, ERP systems, accounting functions, or help desk environments and be comfortable working in a collaborative, cross-functional setting.

Responsibilities

~1 min read

→Provide Tier I–III support for ERP Help Desk tickets related to financial and technical system issues
→Research, analyze, and resolve issues involving contracts, invoices, obligations, payments, and accounting transactions
→Support reconciliation activities and assist in resolving financial discrepancies and unmatched transactions
→Coordinate with internal teams and external stakeholders to resolve system and financial issues
→Assist with posting obligations, correcting accounting transactions, and supporting audit readiness initiatives
→Develop, update, and maintain Standard Operating Procedures (SOPs), job aids, and process documentation
→Support and deliver user training for internal personnel and supported organizations
→Escalate complex issues appropriately and track resolution through completion
→Maintain excellent customer service while supporting a high-volume help desk environment
→Participate in process improvement initiatives and contribute to operational efficiencies

2–4 years of relevant experience
Minimum 2 years of DoD Financial Management experience required
Experience supporting ERP systems, accounting processes, financial operations, or customer support environments preferred
Strong willingness to learn and grow within an ERP support environment

5–9 years of relevant experience
Minimum 3–5 years of DoD Financial Management experience required
Experience resolving financial transaction issues and supporting users in enterprise systems
Familiarity with ERP platforms and business process workflows preferred

10+ years of relevant experience
Minimum 5 years of DoD Financial Management experience required
Demonstrated expertise in troubleshooting complex financial and system issues
Experience leading teams, mentoring junior analysts, and interfacing with senior stakeholders
Knowledge of audit readiness, reconciliation processes, and financial compliance strongly preferred

Bachelor’s degree preferred; equivalent experience may be considered

Experience supporting financial management, ERP systems, help desk operations, or accounting functions

Strong analytical, organizational, and problem-solving skills

Excellent written and verbal communication skills

Ability to work independently and collaboratively in a team environment

Proficiency with Microsoft Office Suite, particularly Excel

Ability to obtain and maintain a security clearance if required

By submitting my application, I declare that all the above information is correct and accurate.

RSG offers a first-class total rewards package that includes competitive salaries, medical, dental and life insurance plans, 401k matching, generous leave programs, tuition reimbursement, professional development; and more!

RSG is an equal opportunity employer/veteran/disability/41 CFR 60-1.4. We are committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or RSG policy. Reasonable accommodation, based on disability, religious observances, or other designated areas as defined by law will be considered in accordance with applicable law and RSG policy.