Timepiece Manager - REEDS Jewelers, Fenton

At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC—a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast’s most dynamic markets.

• Set the tone for a luxury retail experience by delivering personalized, consultative service and inspiring the team to do the same.
• Consistently exceed individual and store sales goals across fine timepieces and fashion jewelry categories.
• Lead with a hospitality mindset—anticipate client needs, maintain meaningful follow-up, and utilize clienteling tools to build lasting relationships.
• Create a refined and welcoming atmosphere that reflects the prestige of our brand and the elegance of our product offering.
• Ensure seamless client flow and a tailored experience by aligning the right associate with the right guest moment.

• Serve as the store’s authority on high-end fashion jewelry and timepieces, offering a deep understanding of materials, design, and brand heritage.
• Coach and develop the team on product storytelling, craftsmanship details, and positioning each piece as part of a client’s personal narrative.
• Execute product launches, visual displays, and trunk shows with precision and a sense of luxury.
• Partner with our prestigious brand vendors to ensure the team is educated, engaged, and aligned with the elevated expectations of our clientele.
• Analyze sales data to identify opportunities and implement strategic training that elevates both performance and the guest experience.

• Collaborate with store leadership to support talent development, team scheduling, and operational planning.
• Act as the leader on the floor when the Store Manager or Assistant Manager is unavailable, ensuring excellence across all touchpoints.
• Handle client feedback and escalations with grace and professionalism, always preserving the reputation of our store and brand.
• Contribute to a store culture defined by trust, refinement, and shared accountability to our legacy and luxury standards.

This leader must embody REEDS' core values:

• Integrity – We live ethically and honestly in every moment and interaction.
• Performance Excellence – We pursue success relentlessly and learn from every experience.
• Stewardship – We honor the trust placed in us by our associates, clients, and communities.
• Professionalism – We attract and grow exceptional talent through development and self-leadership.
• Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.
• Team Orientation – We thrive through collaboration, shared goals, and mutual respect.
• Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.

• Previous experience in luxury retail is required; a background in fine jewelry or timepieces is strongly preferred.
• Genuine passion for delivering elevated, personalized service in a boutique-style environment.
• Exceptional communication skills with the ability to inspire both clients and team members.
• Confident, self-motivated, and solutions-oriented—able to take initiative and adapt in a dynamic, high-end retail setting.
• Meticulous attention to detail and a strong sense of presentation, both in service and store standards.
• Comfortable using modern clienteling tools, CRM platforms, and digital reporting to drive performance and deepen client relationships.
• Ideally, 6+ months of experience in a leadership or key-holder role within a premium or luxury retail environment.
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required