Senior Accounts Receivable Specialist

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

The Sr. Accounts Receivable (AR) Specialist will oversee the full receivables cycle, with a strong focus on collections, chargeback management, return reserves, and reconciliation processes. This role ensures accurate AR reporting, minimizes risk from deductions, and supports cash flow in a dynamic retail and consumer products environment. The ideal candidate will be detail-oriented, proactive, and skilled at managing customer relationships.

• →Lead day-to-day operations of the AR team, including invoicing, collections, and cash application.
• →Monitor and analyze AR aging, proactively addressing delinquent accounts and reducing past-due balances.
• →Manage and reconcile chargebacks, short-pays, and deductions; partner with Sales, Operations, and Supply Chain to resolve disputes and recover funds.
• →Oversee accounting for chargeback write-offs to ensure accurate revenue recognition and compliance with company policies.
• →Manage return-to-vendor (RTV) reconciliations to ensure accuracy of credits, deductions, and supporting documentation.
• →Review customer contracts and vendor agreements to align AR practices with negotiated terms.
• →Prepare and deliver weekly and monthly AR and collection reports, highlighting risks, opportunities, and KPI trends (e.g., DSO, % past due).
• →Support month-end and year-end close by preparing AR reconciliations, reserve schedules, and audit support.
• →Recommend and implement process improvements and system enhancements to strengthen internal controls and improve efficiency.
• →Provide leadership, coaching, and professional development for AR clerks going forward when the team scales.

• Bachelor’s degree in Accounting, Finance, or related field preferred; CPA or MBA preferred not required.
• 5+ years of progressive AR experience, preferably with 1 year in management or supervisory role.
• Strong knowledge of chargebacks, return reserves, deductions, and RTV reconciliation in a retail/wholesale consumer products environment.
• Hands-on experience with EDI invoicing, retailer/vendor portals, and chargeback management systems.
• Proficiency in ERP/accounting systems (NetSuite, Salesforce, Looker) and advanced Excel skills.
• Excellent analytical and reconciliation skills with strong attention to detail.
• Effective communicator with the ability to collaborate cross-functionally (Sales, Operations, Customer Service, Supply Chain).
• Comfortable in a fast-paced, high-volume environment with competing priorities.

• Accuracy and timeliness of AR aging and reconciliations
• Reduction in outstanding chargebacks and deductions
• Accuracy of chargeback write offs and RTV reconciliations
• Achievement of DSO and collection targets
• Successful resolution of disputes and recovery of funds
• Timely communication with customers with AR statements