Sr. Logistics Manager

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

• Own the transportation cost line (~$24M annually); deliver CPP (cost-per-package) and CPU targets.
• Lead annual parcel RFP and ongoing rate negotiations with FedEx, UPS, USPS, regional carriers, and international partners.
• Partner with Trade Compliance on cross-border flows (US- EU, CA, UK), DDP strategy, HTS classification support, and duty recovery programs.
• Own returns carrier strategy and reverse logistics network design including owning shipment routing for Retail, Wholesale, and Speciality shipments
• Optimize parcel mix, zone distribution, and middle-mile/injection strategies.
• Build out and develop a playbook of standard processes and improvement across the department
• Implement a long-term logistics network strategy that will best serve our sales growth, geographies and channels
• Implement processes, SLA’s and teams that support Reformation’s growth and service objectives, as well as scale shipping expense
• Lead and support the resolution of in transit package-related issues and act as an information resource for all things related to day to day shipping operations.
• Managing customs documentation processing and working directly with carriers to resolve international customs issues.

• Develop and own shipment exception monitoring, remediation, and reporting.
• Provide visibility and transparency to key partners across the business on shipping service levels.

• Working with the Operations Director to optimize shipping methods selected as well as packaging and supplies used.
• Filing claims for any packages that are late, lost, or damaged in transit.
• Maintaining account hierarchies for retail and corporate carriers.
• Continually work to optimize the sustainability (people, profits and planet) of our logistics and shipping processes.

• Bachelor’s Degree in Supply Chain, logistics, business or a related field.
• 5–7+ years of progressive experience in transportation and logistics, with 2+ years people-managing a transportation/logistics team.
• Previous experience with ERP, WMS and e-commerce systems in an omni channel environment.
• Working knowledge of warehousing operations, order processing, fulfillment, and shipping.
• Experience with managing international shipments and customs, including duty drawbacks.
• Experience in small parcel transportation management and optimization.
• Spanish language is a plus.

• You love logistics and fulfillment and are excited about continual process improvement
• Not only are you able to develop new processes and drive strategic initiatives, but you can also roll up your sleeves, dig in and get the job done
• Gifted analytical thinker; proven ability to synthesize complex data into simple and compelling recommendations for improvement
• Experience working in a high growth environment, with constantly shifting priorities; ability to create order out of chaos.
• More apt to saying “yes” or “we’ll try” (rather than “no” or “that’s impossible”). 
• Acts with a sense of urgency--strong time management.
• Someone who leads by example.