SOS Coordinator

We are seeking a highly organized, detail driven Coordinator who supports Services and Operational Support including Payment Exceptions. They will be supporting high‑volume operational workflows across Canada and the U.S. This newly created hybrid role combines payment exception coordination with broader operational support, helping ensure the accuracy, timeliness, and governance of payment and administrative processes. 

Reporting to the Manager, Services & Operational Support, the Coordinator acts as a key operational partner to SOS leadership, providing day‑to‑day oversight of workflows, monitoring service exceptions, reporting, and quality controls. The role works closely with Branch Accountants, Operations teams, and Customer Experience (CX) to ensure smooth financial posting, timely issue resolution, and consistent operational performance. 

The ideal candidate is proactive, analytical, and thrives in a fast‑paced, deadline‑driven environment, with a strong ability to manage priorities across multiple workstreams.