Front Desk Agent

• →Welcome and greet guests in a friendly and professional manner.
• →Complete guest check-ins and check-outs accurately and efficiently.
• →Provide information about hotel amenities, services, local attractions, and dining options.
• →Respond to guest questions, requests, and concerns promptly and professionally.
• →Process payments, room charges, and other transactions accurately.
• →Maintain accurate guest information and follow hotel procedures.
• →Answer telephone calls and assist guests with reservations and general inquiries.
• →Monitor room availability and assist with room assignments.
• →Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
• →Maintain a clean, organized, and professional front desk area.
• →Promote hotel services and Marriott Bonvoy benefits when appropriate.
• →Follow all hotel safety, security, and guest-service standards.
• →Protect guest privacy and confidential information.
• →Address guest concerns and escalate issues to management when necessary.
• →Assist with other front office duties as needed.

• Previous hotel or customer service experience preferred.
• Previous Front Desk experience is a plus.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; hotel property-management system experience is a plus.
• Professional appearance and good personal hygiene.
• Reliable, dependable, and punctual.
• Ability to work independently and as part of a team.
• Open availability for weekends and holidays is required.
• Ability to work a flexible schedule based on hotel occupancy and business needs.

Courtyard by Marriott El Paso Downtown is looking for a friendly, energetic, and guest-focused Front Desk Agent to join our hospitality team. If you enjoy helping people, creating memorable guest experiences, and working in a fast-paced environment, this is a great opportunity to grow your career in hospitality.