Front Desk Agent

• →Welcome guests with a warm, professional, and positive attitude.
• →Complete guest check-in and check-out efficiently and accurately.
• →Provide information about hotel amenities, services, local attractions, and dining options.
• →Handle guest requests, questions, and concerns professionally and promptly.
• →Process room charges, payments, and other transactions accurately.
• →Maintain accurate guest records and follow hotel procedures.
• →Answer and direct telephone calls and respond to guest inquiries.
• →Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
• →Monitor room availability and assist with room assignments.
• →Follow Hilton and hotel standards for guest service and security.
• →Maintain a clean, organized, and professional front desk area.
• →Address guest concerns and escalate issues to management when necessary.
• →Promote hotel services, amenities, and loyalty programs when appropriate.
• →Protect guest privacy and confidential information.
• →Work as part of a team to ensure a smooth and memorable guest experience.

• Previous hotel or customer service experience preferred.
• Previous Front Desk experience is a plus.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; experience with hotel property-management systems is a plus.
• Professional appearance and strong personal hygiene.
• Reliable, punctual, and dependable.
• Ability to work independently and as part of a team.
• Must be available to work weekends and holidays.
• Must have a flexible schedule based on hotel business needs.

DoubleTree by Hilton Downtown El Paso is looking for a friendly, professional, and guest-focused Front Desk Agent to join our team. If you enjoy meeting people, providing exceptional customer service, and working in a fast-paced hotel environment, we want you on our team!