Junior Credit Controller

Rentokil Boecker® Junior Credit Controller is held accountable for the below job responsibilities:

• Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month

• Negotiating payment plans with customers and setting payment terms and condition accordingly
• Maintaining debt records, conducting regular analysis of the credit-control system and implementing changes as needed to reduce bad debts.
• Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment
• Overseeing and initiating collection calls with concerned parties and account holders in order to resolve all outstanding customers debts / billing issues on these complex accounts.
• Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers where required.
• Recording all debtors’ communications, payment plans, disputes on OnGuard and ensuring dashboards and tracker sheets are updated on daily basis
• Following up on overdue invoices and payments and implementing company collections procedures as necessary
• Reporting outstanding debt accounts and payment issues to management on a weekly basis
• Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.
• Managing the service suspension process for the recovery of debt, actively chasing aged debt and taking the lead in reviewing debtor key accounts.
• Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.
• Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets.
• Supporting the team by training new joiners on collection systems (OnGuard), processes and procedures.

• BA degree in Accounting, Finance, Business Administration or any relevant field
• Experience of minimum 4 years in a similar role
• Proficiency in English and Arabic with excellent verbal and written communication skills
• Knowledgeable in reporting and monitoring with remarkable attention to details.
• Effective decision making and problem-solving skills
• Strong ability to listen to customers and negotiate solutions