Associate Manager, Social (UGC)

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

We're looking for a creative, community-obsessed operator to run one of our most exciting programs, RTR Muse: a thriving network of hundreds of customers who obsess over our brand, and harness that love to create content, increase share of voice and drive business growth.

This role is for someone who is naturally inspiring, loves connecting with people, and pairs big-picture thinking with sharp execution. You'll be the face of the program to our members, the connective tissue between marketing channels and internal stakeholders, and the person who keeps a community of brand advocates engaged, motivated, and creating. The content you unlock will show up in paid ads, email, social, and across our site — your work has direct, visible impact on how this brand shows up in the world.

If you're someone who finds the magic in community dynamics, loves a good system, and wants to see your fingerprints on real marketing output — this one's for you.

• →Manage day-to-day operations of a scaled UGC program with a network of hundreds of members, including sourcing, onboarding, outreach, communications, and ongoing engagement
• →Execute retention and engagement strategies to keep members active and posting, monitoring participation trends and identifying opportunities to improve the member experience, including how members are recognized, rewarded, and moved through engagement tiers
• →Manage the @RTRMuse social handles and support member visibility across @RenttheRunway, showing up in the comments, responding to UGC, and building the kind of community presence that makes people excited to be part of the program
• →Partner with cross-functional teams to place and syndicate content across paid, site, email, and other channels; securing rights and clearances and ensuring content reaches the right audiences at the right moments in the funnel
• →Coordinate with Muse members on logistics and appearances for @RenttheRunway social shows
• →Coordinate incentive and rewards processes, working with finance and accounting to track payouts and reconcile program spend
• →Maintain program tools, workflows, tracking systems, and templates to keep operations running efficiently
• →Track and report on program performance (volume, quality, engagement), sharing regular updates with stakeholders and surfacing recommendations for improvement — including supporting compliance and legal requirements related to content rights and member agreements

• 1–2 years of experience in community management, influencer/ambassador programs, or social media.
• Experience managing a social media platform for a brand or organization; basic understanding of content creation and social media management 
• Deep understanding of digital culture-Instagram, group chats, Reddit threads, or TikTok trends.
• Executive presence; you have strong interpersonal skills and confidence speaking with, directing, and supporting both internal teams and external vendors/producers/platforms 
• Excellent written communication skills; bonus if you’ve managed social channels, email marketing, or community platforms.
• Highly organized and proactive-you thrive on checklists, timelines, and follow-through.
• Relationship builder who genuinely enjoys connecting with people.