Licensing Analyst

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• 0–2 years of experience in insurance licensing, compliance, or a related administrative role — recent grads and career-changers with strong organizational chops are welcome to apply.
• Some hands-on exposure to NIPR and/or Sircon (or a comparable licensing management platform, e.g., Vertafore) strongly preferred; if you don't have it, be ready to show you can learn a new system quickly.
• Prior exposure to claims adjuster licensing specifically is a plus, but producer licensing or other insurance-adjacent licensing/compliance experience counts too.
• Strong Google Workspace skills, particularly Google Sheets, for tracking and reporting.
• Comfortable navigating multiple state DOI websites and online portals, with solid data entry skills and a focus on accuracy.
• Strong attention to detail and organizational skills; able to manage multiple deadlines simultaneously without letting things fall through the cracks.
• Clear written and verbal communication skills, and comfortable asking clarifying questions or escalating issues appropriately.
• Degree is a nice-to-have, not a gate — an Associate's or Bachelor's degree in Business, Legal Studies, or a related field is a plus, but we care more about relevant, hands-on experience than credentials.
• Ability to work cross-functionally with People Ops, Claims, and Recruiters.

• The Licensing Analyst supports the end-to-end licensing lifecycle for our claims adjusters — applications, renewals, continuing education, and compliance recordkeeping — across all states in which Reserv operates. This is an entry-level role: we don't require prior insurance licensing experience, but candidates who've already spent time in NIPR, Sircon, or a similar licensing platform will ramp faster and are strongly preferred.
• You'll start by owning core production work — data entry, application prep, renewal tracking, CE monitoring — under the guidance of the Licensing Manager, and grow into handling more complex applications, state-specific research, and direct communication with state departments of insurance as you build proficiency. The role rewards someone who is meticulous with detail, comfortable navigating multiple online portals, and motivated to build real expertise in a highly regulated function.

• Prepare, organize, and submit initial adjuster license applications across required states and jurisdictions.
• Gather and verify supporting documentation (background checks, fingerprinting, affidavits, etc.) and enter applicant data across state DOI portals and internal systems.
• Track application status, follow up with state departments of insurance, and escalate delays or issues appropriately.
• Maintain accurate, organized records of all submitted applications and approvals.

• Monitor renewal deadlines for all active adjuster licenses and flag upcoming renewals within established timelines.
• Prepare and submit renewal applications ahead of expiration dates, and gather required supporting documents.
• Update the licensing database to reflect current renewal statuses and communicate renewal reminders to adjusters and internal stakeholders.
• Coordinate payment of renewal fees and track associated costs.

• Track CE requirements by state — credit hours, course types, and deadlines — and log individual adjuster completion status.
• Cross-reference CE records against state requirements to identify and flag gaps before renewal submission.
• Research approved CE course options by state and communicate them clearly to adjusters.
• Maintain organized CE documentation for audit and compliance purposes.

• Build working knowledge of adjuster licensing requirements across multiple states (resident, non-resident, and surplus lines licenses) and license types (staff, independent, public, catastrophe).
• Monitor assigned states for regulatory changes and updates, and report findings promptly.
• Research state-specific licensing requirements using DOI websites and regulatory resources, and summarize findings clearly for the Licensing Manager.
• Assist with responses to routine state department of insurance correspondence and inquiries.

• Maintain an accurate, up-to-date licensing database for all adjusters.
• Audit internal records periodically to identify and correct discrepancies.
• Prepare status reports and tracking spreadsheets on licensing, renewals, and CE compliance as directed.
• Retain documentation in accordance with company retention policies and regulatory requirements.

• Detail-oriented to a fault. You catch the typo or the missing field before it becomes a rejected application.
• Organized. You keep track of dozens of moving deadlines without letting any of them slip.
• A self-starter. You take direction well, then run with it without needing to be re-prompted.
• Curious and research-minded. You're comfortable digging through a state DOI website to find the answer yourself.
• Eager to learn. You want to build real subject-matter expertise in licensing and compliance, not just process tickets.
• A clear communicator, in writing and out loud.
• Comfortable in a fast-moving, detail-driven environment.