Senior Accounts Receivable & Collections Specialist

The Senior Accounts Receivable & Collections Specialist is responsible for independently managing collections activities for past-due accounts and resolving complex or escalated customer situations within established policies and guidelines. This role plays a key part in supporting accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle. 

The Senior Accounts Receivable & Collections Specialist applies sound judgment to sensitive customer situations, interprets customer agreements to support collections decisions, and partners closely with internal teams to resolve issues efficiently. This role operates with a high degree of autonomy in day-to-day execution and escalates non-standard or high-risk matters as appropriate. 

• 1+ years demonstrated A/R, accounting or financial process experience 

• Bachelor’s in business or Accounting preferred 

• Demonstrated customer service experience 

• Salesforce experience (preferred but not required) 

• Sage Intacct experience (preferred but not required) 

• Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed 

• Knowledge of SaaS companies and subscription-based revenue models 

• Understanding of GAAP principles, and internal controls