Support Specialist in Client Support

At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.

Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission ​​we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work. The position is part of our global support centre in Plovdiv.   

Your role:
Deliver high-quality operational and technical support to Reward Gateway | Edenred AUKUS clients by resolving complex enquiries through expert product knowledge and precise communication.



The role exists to ensure timely, accurate, and professional handling of client queries across multiple channels, contributing to excellent service delivery and high customer satisfaction.



The Support Specialist operates as a subject-matter expert within the AUKUS Support Structure, supporting operational stability and knowledge sharing. They work closely with the Client Support team managers and supervisors, and escalate issues as needed, ensuring operational efficiency and service level adherence.

This is a hybrid role that would require you to be in our Plovdiv office at least two days in a week.