Payment Operations Associate

Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

We're looking for a Payment Operations Associate to support Rho's day-to-day payment processing. You'll process client repayments, issue rewards and credits, resolve payment exceptions, and keep credit and card program settings up to date, working alongside Credit Risk, Client Services, Fraud, Compliance, and our partner bank. The work is deadline-driven and detail-oriented, and it feeds directly into client statements and month-end close.

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• 2+ years in payment operations, banking operations, treasury operations, or a similar function at a fintech, bank, or payment processor.

• Working knowledge of payment rails — ACH, Fedwire, RTP, card networks, and remote deposit — and what happens when a payment fails, returns, or settles late.

• Exceptional attention to detail. You reconcile before you release, and you catch the transposed digit.

• Comfort with recurring hard deadlines and high transaction volume without losing accuracy.

• Hands-on with operational tooling: ticketing systems (Jira), BI dashboards (Looker), spreadsheets, and bank portals. SQL is a plus, not a requirement.

• Clear written communicator. Much of this role is coordinating across Credit Risk, Client Services, Fraud, and Compliance in writing.

• Sound judgment on escalation. You know which items you can resolve and which need Fraud, Credit, or Legal before you touch them.

Our people are our most valuable asset. Our target compensation range for this role is $70,000 - $100,000. In addition to base pay, Rho offers equity, comprehensive healthcare benefits, and paid time off.