Service Advisor - Rattlesnake Mountain Harley-Davidson

Few brands in the world evoke the passion, freedom, and raw energy of powersports and Harley-Davidson. As part of RideNow Powersports—the nation’s premier powersports network with over 50 locations nationwide—our dealerships are the heart of the riding community. From V-Twin motorcycles, ATVs, and UTVs to personal watercraft, custom gear, and top-tier technical repair, we live and breathe the powersports lifestyle every single day.

Are you an enthusiastic, customer-focused professional ready to turn your passion for powersports into a high-octane career? RideNow Rattlesnake Mountain Harley-Davidson are seeking an experienced Service Advisor to join our team.

As a Service Advisor, you will be the main bridge between our riders and our service department. You will deliver exceptional customer engagement, build trust through clear communication and accurate estimates, and keep our customers' machines running at peak performance.

• Front-Line Customer Engagement: Greet customers warmly as the primary point of contact and guide them through the service, maintenance, and repair process.
• Appointment & Workflow Management: Schedule service appointments for repairs, routine maintenance, and manufacturer safety recalls.
• Accurate Repair Order Creation: Listen carefully to customer needs and accurately document vehicle concerns and symptoms on detailed repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Customer Education & Cost Estimates: Educate customers on required or recommended maintenance, provide clear cost estimates, and promote current promotions or auxiliary services.
• Timely Service Updates: Monitor repair progress in the shop and proactively communicate status updates, additional recommended work, or unexpected delays to customers and the Service Manager.
• Final Delivery & Quality Assurance: Review completed repair orders with customers upon pickup, answer technical questions, explain work performed, and ensure total customer satisfaction.
• Department Collaboration: Perform other related operational duties as required to maintain a seamless, high-performing service center.

• Industry Experience: 1+ years of experience in a powersports or automotive dealership service environment.
• Communication Skills: Strong verbal and written communication skills with a proven track record of delivering top-tier customer service.
• Technical Writing & Order Accuracy: Demonstrated ability to write clear, concise, and thorough service repair orders.
• Multitasking Excellence: Ability to prioritize tasks and thrive in a fast-paced, dynamic environment.
• Essential Function — Valid Driver’s License: Valid driver’s license with a clean driving record. In compliance with WA SSB 5501, operating, maneuvering, staging, and road-testing motor vehicles, motorcycles, ATVs, and UTVs across dealership lots and service bays is verified as an essential core function of this position.
• Endorsement: Motorcycle endorsement preferred.
• Physical Stamina & Environmental Comfort: Physical ability to stand for extended periods, navigate indoor/outdoor showroom lots and service bays, and work comfortably in a high-energy environment with motorcycle V-Twin engine noise.

• Background Screening & Drug Policy: We maintain a drug-free workplace. In compliance with Washington law (RCW 49.44.240), pre-employment drug screening covers controlled substances other than cannabis and does not test for or discriminate based on off-duty cannabis use prior to employment. Post-hire employees are expected to remain free from impairment while on duty or on company premises, and may be subject to reasonable suspicion or post-accident drug and alcohol testing in accordance with company policy and applicable law.
• Fitness for Duty: Employees must be capable of performing their essential job duties safely and effectively, without impairment from alcohol, illegal drugs, or medications that affect performance or safety.
• Post-Offer Background Screening (Washington Fair Chance Act Compliance): In accordance with the Washington Fair Chance Act (RCW 49.94), criminal history background checks are conducted only after an applicant has received a conditional offer of employment. We do not automatically or categorically exclude individuals with criminal records; if a background check reveals a criminal history, we perform an individualized assessment to evaluate its job-relatedness and business necessity before making a final decision.

RideNow Group are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive workplace environment for all team members. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other status protected by federal, state, or local laws.