On-Site Assistant General Manager

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management.  Together, we’re capable of so much more. Together, we RISE.

• Honoring Commitments
• Precision
• Unquenchable Curiosity
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude 
• Finding A Way, despite any obstacles
• Taking Ownership

Location: Lakes at Countryplace – Pearland, TX
Compensation: $24.00 per hour
Employment Status: Full-Time

Rise Association Management Group is seeking a professional, organized, and customer-focused On-Site Assistant General Manager to support the operations of Lakes at Countryplace, an active master-planned community in Pearland, Texas.

This role serves as a key member of the onsite management team and works closely with the General Manager to support residents, Board members, community events, vendors, and daily operations. The Assistant General Manager plays an important role in maintaining resident satisfaction, coordinating community activities, and ensuring smooth day-to-day operations.

The ideal candidate is highly organized, service-oriented, and enjoys working directly with residents in a community-focused environment. This position is well suited for someone who enjoys event coordination, resident engagement, and community management and is looking to grow within the community association industry.

• Serve as a primary point of contact for homeowners, residents, vendors, and guests
• Respond to resident inquiries and concerns professionally and in a timely manner
• Assist with homeowner account questions and community-related requests
• Build positive relationships throughout the community while delivering exceptional customer service
• Support community events, meetings, and resident engagement initiatives

• Assist with preparing Board meeting materials, reports, and communications
• Maintain community records, governing documents, and association files
• Support implementation of Board directives and community initiatives
• Assist with correspondence, notices, and homeowner communications
• Attend Board meetings as needed and provide administrative support

• Conduct regular property inspections and identify maintenance, appearance, or compliance concerns
• Track work orders and follow up to ensure timely completion
• Coordinate vendor access and assist with vendor scheduling and communication
• Assist with management of community amenities, reservations, and facility usage
• Support project coordination and operational improvement initiatives

• Coordinate and oversee weekend community events and activities
• Assist with event planning, setup, resident communication, vendor coordination, and event execution
• Support community programs that enhance resident engagement and satisfaction
• Serve as a visible and active presence within the community during events and activities

• Work closely with the General Manager to support daily operations and community goals
• Assist with front office operations and resident service functions
• Maintain a professional, solution-oriented approach to problem-solving
• Support special projects and additional duties as assigned

• Valid driver's license and reliable transportation
• Ability to lift up to 20 lbs.
• Ability to sit, stand, walk, and conduct property inspections throughout the day

• Minimum 1 year of HOA, condominium, property management, hospitality, customer service, or related experience preferred
• Experience working directly with customers, residents, or clients required
• Community association management experience is a plus
• Event coordination or hospitality experience is a plus

• Strong customer service and relationship-building skills
• Excellent written and verbal communication abilities
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and follow through on commitments
• Professional demeanor and positive attitude
• Ability to resolve issues with diplomacy and sound judgment
• Proficiency in Microsoft Office Suite
• Experience with property management software is preferred

Tuesday through Friday
9:00 AM – 6:00 PM

Saturday
10:00 AM – 2:00 PM

One Saturday per month will be off when the General Manager covers weekend office hours.

This position is responsible for supporting and overseeing weekend community events and activities. Event hours are compensated at an additional rate. 

Occasional evening Board meetings and community events may be required.