Optimization Services Manager- Bilingual French

Canada·TorontoFull Timemid

OtherBilingual

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform,

Technical Tools

OtherBilingual

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Deliver remote administrative support and client training to optimize the use of RLDatix software
Collaborate with internal teams, including instructional designers, to support content development and delivery
Conduct system health checks to ensure clients are getting full value from our platform
Contribute to knowledge-sharing platforms to improve client self-service and education
Provide project-based consulting and change management support to improve client satisfaction and system utilization

Previous experience in customer success role, ideally within a SaaS company
Demonstrated ability and desire to work with software
Proven success managing multiple projects concurrently
Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization
Ability to work both independently and collaboratively in a fast-paced environment.
Fluent in French is required.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best.

RLDatix is an equal opportunity employer committed to building an inclusive, barrier‑free workplace. Our employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, handicap, marital status or any other status or condition protected by law.

In accordance with applicable provincial human rights and accessibility legislation, RLDatix will provide accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation to participate in the application or interview stages, please send a note to accessibility@rldatix.com.

AI may be used to support our recruitment process including for identifying candidates, notetaking during interviews, and screening overarching criteria; however, all steps are reviewed by our recruitment team, and every hiring decision is made by members of Team RLD.