Operations Manager

AU·Botanymid

OperationsOperations Manager

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Quick Summary

Overview

Robert Plumb Collective is a dynamic construction services group with a strong emphasis on premium quality and innovation across the building, landscape and manufacturing sectors.

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OperationsOperations Manager

Robert Plumb Collective is a dynamic construction services group with a strong emphasis on premium quality and innovation across the building, landscape and manufacturing sectors. With a forward thinking approach and commonly held values, our team of over 180 dedicated employees, across 10 different brands, are committed to delivering excellence in all aspects of our work.

We are seeking an experienced Operations Manager to support the continued growth, alignment and operational efficiency of our Collective. This full-time 12‑month contract role is central to ensuring strong internal processes, cohesive working relationships and consistent delivery of high‑quality work.

Reporting to the Managing Director and Creative Director, this role is the glue of the organisation and ensures the Collective is aligned and the operational engine of the business is quietly humming. It suits someone who enjoys being the go‑to person, takes ownership, and finds satisfaction in making everything work behind the scenes.

Responsibilities

~1 min read

Coordinate monthly financial reporting cycles and ensure accurate, timely delivery
Maintain oversight of group‑level financial activity
Confidently work with financial data and finance teams without needing formal accounting qualifications

Oversee workflow across the business to ensure consistency and accountability
Support and implement process improvement initiatives and standard operating procedures
Ensure systems and tools are consistently used and well embedded
Provide advice to leadership on workflow efficiency and operational alignment

Oversee day‑to‑day facilities management across all premises
Manage supplier and vendor relationships, including contracts and SLAs
Identify opportunities to improve supplier arrangements and operational efficiency

Act as the primary contact for the external IT Managed Service Provider (MSP)
Coordinate the transition to a new IT MSP in October 2026, ensuring continuity of service
Oversee day‑to‑day stakeholder coordination with the MSP
This is a relationship and stakeholder management role, no hands‑on technical expertise is required

Support smooth onboarding of new employees in partnership with HR
Oversee internal communications and events to support alignment and culture
Act as a trusted operational partner and the go‑to contact across the Collective

Demonstrated experience in an operations, business management, client services or generalist management role with cross‑functional responsibility
Comfortable in a lean and entrepreneurial business where things move quickly and the answers aren’t always obvious
Comfortable working across finance, technology and external service providers
Strong process improvement and vendor management capability
Highly organised with the ability to manage multiple priorities
Excellent written and verbal communication skills
Experience in professional services, construction or similar environments preferred