Director, Client Experience & Relationship Management

United States·St. Louisexecutive

OtherClient Experience

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Quick Summary

Key Responsibilities

Champion and lead the client experience mindset Serve with CARE (Communication, Anticipation, Relationships,

Requirements Summary

Bachelor’s degree in business administration, communications, accounting, finance, or related degree. 5+ years of experience serving clients in a professional environment (e.g.

Technical Tools

OtherClient Experience

Responsibilities

~1 min read

→Bachelor’s degree in business administration, communications, accounting, finance, or related degree.
→5+ years of experience serving clients in a professional environment (e.g. professional services, consulting, account management, shared services, etc.)
→Strong presentation skills for formal and informal presentations with both small and large groups.
→Strong relationship building skills for both team member and client relationships.
→High integrity with a passion for servant leadership and organizational culture building.
→Exceptional communication skills, verbal and written.
→Highly organized, able to manage multiple priorities.
→Able to research, learn, and implement client experience tools and technologies.
→Able to work in both strategic and operational responsibilities.
→If not already engaged, willing to become engaged in the Client Experience profession including obtaining a certification, getting involved with professional organizations, etc.
→Experience serving as a point of contact for a vendor where service was evaluated and received is helpful, not required.

The typical office hours are 8:00 a.m. to 5:00 p.m.
Hybrid work environment: regular in-office presence required based on workload and leader schedules
Ability to work extra hours as determined by the workload and client expectations
Travel for this position will require regular visits to our office locations for in-person meetings in each market.
Ability to sit for long periods of time
Ability to move throughout office
Ability to lift, carry, push, pull up to 30-50 pounds
Ability to speak English to communicate with clients, team members, etc.