Infrastructure Engineer | Permanent WFH | Day Shift & Night Shift

Remote – Philippines

We’re currently hiring for two available shifts:

Dayshift: Monday to Friday, 9 AM to 6 PM PH time

Nightshift: Monday to Friday, 11 PM to 8 AM PH time

Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

We are seeking a highly skilled and versatile Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, Azure, storage, backup solutions, and end-user technical support.

The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users.

This role requires a critical thinker who can effectively troubleshoot complex issues in dynamic environments, work independently, and balance project-based work with escalated support responsibilities.

• →Administer and support Windows Server environments and core infrastructure services.

• →Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management.

• →Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support.

• →Administer Microsoft Azure and hybrid identity environments including Microsoft Entra ID.

• →Maintain VMware vSphere and Microsoft Hyper-V environments, including vCenter administration, cluster management, virtual machine provisioning, monitoring, patching, maintenance, upgrades, and troubleshooting.

• →Support physical servers, storage systems, and data center operations.

• →Manage backup and disaster recovery solutions to ensure business continuity.

• →Provide Tier II/III technical support and serve as an escalation point for complex technical issues.

• →Troubleshoot infrastructure, application, hardware, virtualization, cloud, and end-user technology problems.

• →Implement security best practices, system patching, vulnerability remediation, and infrastructure maintenance activities.

• →Maintain technical documentation and participate in infrastructure projects, upgrades, migrations, and platform improvements.

• →Collaborate with internal teams, vendors, business stakeholders, and clients to support organizational technology needs.

• →Effectively prioritize and manage a combination of project work, escalations, and operational support activities.

• →Communicate directly with end users and clients to resolve technical issues and provide updates when required.

• 5+ years of experience supporting enterprise infrastructure environments.

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.

• Experience providing advanced technical support, escalation handling, and troubleshooting.

• Strong communication, customer service, critical thinking, and problem-solving skills.

• Strong experience with:

• Windows Server Administration

• Active Directory

• Microsoft 365 Administration

• Microsoft Azure and Entra ID

• VMware vSphere, vCenter, and/or Microsoft Hyper-V

• DNS, DHCP, and Group Policy

• Backup and recovery solutions

• Storage technologies and data center operations

• Experience working in managed services (MSP) or multi-client environments.

• Experience with PowerShell or automation tools.

• Experience performing virtualization platform maintenance, patching, upgrades, and migrations.

• Relevant certifications such as VMware VCP, Microsoft Azure, Microsoft 365, CompTIA Server+, or similar infrastructure-focused certifications.

• Broad infrastructure knowledge

• Strong troubleshooting and analytical skills

• Critical thinking and problem-solving in dynamic environments

• Customer-focused approach

• Ability to prioritize and manage multiple responsibilities

• Excellent communication and teamwork skills

• Ability to work independently and as part of a collaborative team

• Commitment to continuous learning