Senior Network Engineer | Permanent WFH | Night Shift

• →Serve as the primary Level 3 escalation point—leading and driving the troubleshooting and strategic resolution of complex network incidents and major outages.

• →Lead network implementation, migration, upgrade, and infrastructure improvement projects while ensuring performance, scalability, security, and minimal business disruption.

• →Design, deploy, maintain, and optimize enterprise network environments, including routers, switches, wireless networks, firewalls, VPNs, SD-WAN, site-to-site connectivity, and hybrid cloud networking solutions (Azure and AWS).

• →Drive vulnerability remediation and support infrastructure audit and compliance activities.

• →Conduct network assessments, root cause analyses (RCA), capacity planning, performance tuning, and security reviews to improve reliability and protect client environments.

• →Create and maintain technical documentation, SOPs, network diagrams, and knowledge base resources.

• →Participate in client and vendor support meetings to provide technical recommendations, support IT planning, and collaborate with internal teams to deliver successful outcomes.

• →Takes ownership of client environments by proactively identifying issues, gaps, and opportunities for improvement, independently driving solutions and building SOPs and processes that improve operational efficiency and service delivery.

• Certifications (CCNP, PCNSE, NSE/FCP, Azure Network Engineer Associate, AWS Advanced Networking, or equivalent certifications)

• Bachelor's Degree in Information Technology, Computer Engineering, or any related field.

• Experience working within an MSP environment.

Experience with the following technologies is highly desirable: 

• ConnectWise as a ticketing and incident management tool

• Networking (Cisco, Extreme, Sophos, Fortinet, Aruba etc.)

• Wireless networking (Extreme, Cisco, Fortinet, Aruba etc.)

• Desktop support (PC/Mac)

• Hypervisor (VMware/Hyper-V/KVM/XEN/Azure Stack)

• Office 365 and/or Google Workspaces

• Microsoft Endpoint Management

• Firewall (Sophos, FortiGate, WatchGuard, HA pair configurations)

• Microsoft Windows Server, Exchange server, SharePoint server, SCCM etc.

• Microsoft Azure Cloud (IaaS, PaaS, and AVD)

• Backup solutions (Veeam, Datto etc.)