MSC SPECIALIST

United States·Sumtermid

OtherEhs Specialist

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Quick Summary

Key Responsibilities

Meets assigned sales and service goals. Processes financial transactions for members including such functions as opening and closing of accounts, issuing checks,

Technical Tools

OtherEhs Specialist

The MSC Specialist is responsible for presenting, explaining and selling credit union products and services to members in a call center setting. It is also their responsibility to assist members to utilize these products and services. This position requires the ability to communicate effectively with prospective and current members as well as representing the credit union and its products in a positive and professional manner. These communication skills must translate effectively through Voice, written and electronic means.

Responsibilities

~1 min read

Processes ATM/debit card Lost/Stolen, block, and purge requests to ensure there is no unauthorized use of the cards

Responds to member and non-member inquiries via Live Chat.

Responds to member requests via email and Secure Support.

Completes the functions of a MSC Specialist I, MSC Support Specialist, as needed.

Other duties as assigned.

High school diploma or general education degree (GED); plus one year related experience and/or training; or equivalent combination of education and experience.