SERVICE DESK SUPPORT I

United States·Sumtermid

OtherSupport

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Quick Summary

Key Responsibilities

Responsible for assuring users are provided efficient and timely first level support during normal business hours and on call as required.

Requirements Summary

To perform this job successfully, an individual must be outgoing, enthusiastic, conscientious, group oriented, open to change and able to perform each essential duty satisfactorily.

Technical Tools

OtherSupport

The Help Desk Support I position provides the first level of contact for all support issues related to information systems. The position is responsible for troubleshooting IT problems during their shift and escalates support problems as needed. Serves as primary help desk contact by logging calls, support tickets and routing issues to appropriate staff for resolution using the help desk support software.

Responsibilities

~1 min read

To perform this job successfully, an individual must be outgoing, enthusiastic, conscientious, group oriented, open to change and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.