Sprinklr Technical Success Manager / Consultant (Freelance)

We weren't built to follow, we were built to lead.
SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.
We don't play it safe. We build what's next.
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We are looking for a Sprinklr Technical Success Manager to join our team and support the design, configuration and optimization of Sprinklr solutions across social listening, reporting and data workflows.

This is a dual technical and consultative role: someone who can understand business and client needs, translate them into effective Sprinklr solutions, and is comfortable getting hands-on with the platform configuration. Combines the client-facing and consultative mindset of a Technical Success Manager with the hands-on capabilities of a Sprinklr Consultant / Platform Specialist.

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  Configure and optimize social listening models, including taxonomies, queries, topics and classification rules.

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  Design, build and optimize operational and executive dashboards and reports in Sprinklr.

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  Configure workflows, alerts and escalation processes to support the management of insights and incidents.

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  Ensure data governance and data quality, including tagging consistency, classification accuracy and taxonomy maintenance.

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  Translate business and reporting requirements into scalable and technically robust Sprinklr configurations.

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  Troubleshoot configuration and data-quality issues and continuously identify opportunities to improve the setup.

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  Document listening models, queries, rules, dashboards, workflows and data structures to ensure traceability and knowledge transfer.

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  Conduct competitor benchmarking and social media performance analysis, covering both organic and paid activity.

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  Train internal and external stakeholders on platform usage, dashboards and reporting metrics.

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  Work closely with strategy, analytics, social listening and client teams to ensure the platform delivers against business needs.

• Fully documented social listening models, including taxonomies, queries, topics and classification rules.

• Hands-on experience with Sprinklr, ideally across Social Listening, Reporting and/or Service/Workflow capabilities.

• Strong understanding of social listening configuration, including Boolean queries, taxonomies, topics and classification/tagging logic.

• Experience building and optimizing dashboards and reporting environments.

• Comfortable working with data structures, exports, data dictionaries and data governance.

• Ability to troubleshoot, QA and optimize platform configurations rather than simply manage them at a high level.

• Strong analytical and problem-solving skills, with attention to detail and data quality.

• Ability to translate business requirements into practical technical solutions.

• Strong communication skills and the ability to work across technical, analytical, strategic and client-facing teams.

• A proactive, hands-on mindset and willingness to get into the detail when required.