Admissions Coordinators

The Admissions Coordinator serves as a key member of our admissions team, supporting individuals and families seeking life-changing treatment. This role is responsible for managing professional referrals, engaging with clients, and guiding families through the admissions process. The Admissions Coordinator ensures a smooth transition into care, balancing client advocacy and operational efficiency in a fast-paced admissions environment.

Success in this role is measured by conversion rates, family experience, response times, and overall admissions performance. This position requires high-level communication, behavioral health expertise, and a data-driven approach to meet and exceed key performance indicators (KPIs).

• Serve as the first point of contact for individuals and families seeking care.
• Build rapport, assess needs, and provide expert guidance through the admissions journey.
• Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
• Clearly communicate treatment options, financial details, and next steps to prospective clients.

• Collaborate with business development and outreach teams to manage incoming referrals.
• Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
• Act as a trusted resource for clinicians, providers, and community partners.

• Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
• Work closely with billing and finance teams to streamline payment processes.

• Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
• Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
• Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

• A bachelor's degree in marketing and/or behavioral health science is preferred.

• 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
• Strong call center, client engagement, or healthcare sales experience.
• High-level communication, objection-handling, and relationship-building skills.
• Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
• Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
• Typing speed of 50+ WPM while engaging in client conversations.

• Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

At Sandstone Care, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees but also ensures the wellbeing and care of our clients, regardless of their race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity and promoting equity and inclusion are integral to our mission of providing high-quality behavioral health services.

Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.