Head of Operations

Sauce powers ordering, delivery, and operations for a growing base of restaurant partners. As we have scaled, our product has matured, more restaurants have onboarded, and B2C order volume has climbed — but our operational and go-to-market engine has grown without the structure, tooling, or clear ownership needed to keep pace.

Today, complex cross-functional work is carried by a small number of exceptional individuals operating in constant firefighting mode. This is not repeatable or scalable.

We are hiring a Director-level Head of Operations — a Swiss knife operator who can be cross-functional and effective across every domain. One day it's legal ops, one day it's finance ops, one day it's product ops, one day it's delivery. There is no fixed lane. If there is no clear owner for an operational problem, this person is the owner. Their job is to take it, own it, solve it — and if it's recurring, build the system so it never catches the company off guard again.

This is a builder's role. You will inherit talented people and messy, high-volume problems. Your mandate is to turn that into a structured, measurable, scalable operation that runs without depending on any single hero — and where the default solution to a repeatable problem is an automated process or agent, not a new hire.