Technical Support Manager

• Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams

• Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues

• Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and NiCE.

• Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions

• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges

• Review daily priorities and take appropriate action to ensure results are achieved

• Proven experience in people management

• Technical experience in electronics industry, preferably Fire or Security.

• Fluency in Dutch and English

• Fluency in French

• Excellent interpersonal, verbal, and written communication skills

• Good administrative skills

• Ability to work on own initiative

   

• Willingness to undertake further training to keep up with the changing market

• Attractive salary conditions 

   

• Hybrid work model allowing you to work 2 days per week from home.

• Opportunity to work independently within a varied area of responsibility

• Opportunity to work for a global business

• 25 vacation days, 6 ADV days

• Pension plan

• Fisc free benefits

   

   

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